Alana Blog | Artificial Intelligence Marketing

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The best part of creating a technology is to see what people do with it.

Tone of voice: which one to choose in the communication of your chatbot?

How a message is conveyed and the content of such a message can be pivotal in certain situations. This only shows the importance of applying a correct and appropriate tone…

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The importance of the omnichannel customer service

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Alana for innovation

Customer support in app stores: Is it any worth automating?

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Alana for innovation

Advantages of the business automation: from commercial to customer relationship

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Good practices to build a quality customer experience

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Weekly Insights on Customer Experience and Artificial Intelligence that you will not delete

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Alana for innovation

Activities in the field of AI: retrospective 2020

Under the COVID-19 pandemic, the…

5 min

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[Video] Leaders of the future: chat with Luiza Helena Trajano

Creating a digital business and…

8 min

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Black Friday: the challenge of sales volume increase and customer service

Black Friday is the most…

5 min

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Alana for innovation

Artificial Intelligence and the Future of Communication Between Humans and Machines

Interpreting the human language is…

3 min

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